Retention time pay?

Sep 24, 2014 at 06:51 AM CST
Posted by a private BulkLoads.com member.	Posted by a private BulkLoads.com member. What would a fair rate to charge for sitting at a buisness? ( I am pulling hoppers ). I know machinery does break down from time to time, but to sit for 7 hrs is rediculess. Should i give them a 2 hour window, then start charging them? Any opinions?

Replied on Wed, Sep 24, 2014 at 09:00 AM CST
Posted by a private BulkLoads.com member.	Posted by a private BulkLoads.com member. you'd have to talk it over with your customer, broker or shipper. It depends on their attitude and who they know. you must find out from them. i can tell you to go charge them, but maybe they won't give you future loads. maybe the shift changed, maybe this, maybe that. i wouldn't look for answers here. we have shippers that load 8 hours and don't pay squat. we also have shippers that pay after 2 hours. as long as you know what you're in for and what to expect, and you could always talk to people and brainstorm on how to help keep things moving along. your broker should be doing this for you.....

Replied on Wed, Sep 24, 2014 at 09:00 AM CST

Posted by a private BulkLoads.com member.

you'd have to talk it over with your customer, broker or shipper. It depends on their attitude and who they know. you must find out from them.

i can tell you to go charge them, but maybe they won't give you future loads. maybe the shift changed, maybe this, maybe that. i wouldn't look for answers here.

we have shippers that load 8 hours and don't pay squat. we also have shippers that pay after 2 hours. as long as you know what you're in for and what to expect, and you could always talk to people and brainstorm on how to help keep things moving along.

your broker should be doing this for you.....

Replied on Wed, Sep 24, 2014 at 09:00 AM CST
Posted by a private BulkLoads.com member.	Posted by a private BulkLoads.com member. I pull all liquid tanks and I charge between $60.00 and $70.00 per hour after 2 hours..depending on the customer

Replied on Wed, Sep 24, 2014 at 12:10 PM CST
Posted by a private BulkLoads.com member.	Posted by a private BulkLoads.com member. Quote: "you'd have to talk it over with your customer, broker or shipper. It depends on their attitude and who they know. you must find out from them. i can tell you to go charge them, but maybe they won't give you future loads. maybe the shift changed, maybe this, maybe that. i wouldn't look for answers here. we have shippers that load 8 hours and don't pay squat. we also have shippers that pay after 2 hours. as long as you know what you're in for and what to expect, and you could always talk to people and brainstorm on how to help keep things moving along. your broker should be doing this for you....." David raises some IMPORTANT points. First most important point, the broker should be helping (if it was a brokered load). At the same time, I have had carrriers call me at the 2 hour mark saying there are issues. I honestly needed better heads' up to handle the problem. There does not appear to be any one standard on detention pay, yet, my standard is this, if the truck has followed all of the directions, it is not their fault, the load is not ready and something is capable on the receiving side, yes, there are grounds for detention. The problem becomes, people expect detention for sitting more than two hours when the loading/unloading are first come/first served. In this case, the best I can hope for is to communicate with the customer and the carrier what is happening. I do agree, some customers will not accept a truck that is demanding detention again, this does not mean I won't use that truck in future loads for other customers, yet, and the end of the day, the customer's wishes on what to send in or not send in must be valued. Biggest thing I can say, if after 45 minutes things are not moving, regarldess of first come/first serve, call your broker! If when you get there, things are not in order, don't wait, call! Matthew A. Eldridge Pearce Worldwide Logistics

Replied on Wed, Sep 24, 2014 at 12:10 PM CST

Posted by a private BulkLoads.com member.

Quote: "you'd have to talk it over with your customer, broker or shipper. It depends on their attitude and who they know. you must find out from them. i can tell you to go charge them, but maybe they won't give you future loads. maybe the shift changed, maybe this, maybe that. i wouldn't look for answers here. we have shippers that load 8 hours and don't pay squat. we also have shippers that pay after 2 hours. as long as you know what you're in for and what to expect, and you could always talk to people and brainstorm on how to help keep things moving along. your broker should be doing this for you....."

David raises some IMPORTANT points. First most important point, the broker should be helping (if it was a brokered load). At the same time, I have had carrriers call me at the 2 hour mark saying there are issues. I honestly needed better heads' up to handle the problem. There does not appear to be any one standard on detention pay, yet, my standard is this, if the truck has followed all of the directions, it is not their fault, the load is not ready and something is capable on the receiving side, yes, there are grounds for detention. The problem becomes, people expect detention for sitting more than two hours when the loading/unloading are first come/first served. In this case, the best I can hope for is to communicate with the customer and the carrier what is happening.

I do agree, some customers will not accept a truck that is demanding detention again, this does not mean I won't use that truck in future loads for other customers, yet, and the end of the day, the customer's wishes on what to send in or not send in must be valued.

Biggest thing I can say, if after 45 minutes things are not moving, regarldess of first come/first serve, call your broker! If when you get there, things are not in order, don't wait, call!

Matthew A. Eldridge

Pearce Worldwide Logistics