Carrier Fail! What to do?! Ugh....need advice

Mar 16, 2017 at 11:13 AM CST - 1
Posted by a private BulkLoads.com member.	Posted by a private BulkLoads.com member. WOW! HOW DO YOU DEAL WITH THIS? Had a load from a VERY good shipper this am and early am had a trucking company to call for the load. After checking the Carrier out I sent them a rate confirmation and received it back signed. Carrier's driver was to call Shipper asap for pickup instructions since it was a blind shipment and for over an hour and a half I kept calling both dispatch and the driver with no luck of getting an answer. Finally got dispatch and was told driver was out of vehicle and would call shipper within 20 minutes. Well long story short, Shipper cancelled load after being more than patient waiting for a couple of hours. On my rate confirmation I have that a $150 fee will be charged to Carrier for no show. I am always fair to my Carriers and even gave them a higher rate than I initially offered. After first communication via phone with them, no phone answered and to this moment driver still does not answer nor does he have voice mail. Since Shipper had to cancel due to delay in communication and response from driver can I now initiate a no show and how do I enforce it? Simply send an invoice? First bad experience with a Carrier and thus far our company had good reputation with Shippers and Carriers alike so now one Shipper will see us in a darker light :( This is not acceptable to me. I am one who is all about giving Shippers good service and being fair to my Carriers but what does a Broker do when a violation occurs and load is cancelled due to part of your Carrier? Any feedback is welcome. Still learning...... Guess had to have a bad experience finally to learn how to deal with it and prevent it in the future. Hope one of you guys can steer me correctly in what to do now and how to prevent. Oh and carrier was given Shipper info since it was blind shipment. How do I prevent Carrier from ever contacting Shipper for loads or is that not possible?

Replied on Thu, Mar 16, 2017 at 02:27 PM CST + 1
Posted by a private BulkLoads.com member.	Posted by a private BulkLoads.com member. That is alway a problem when you have a NO SHOW , Frist thing i would do is call the carrier and aslk him what the driver was doing , not calling in to his boss, and if there was some problem with his health i would let it go ,but if the driver was just out to late last night or judy sitting around or ect i would have a long talk with the Carrier and see if you couldnt work out a cost ,

Replied on Thu, Mar 16, 2017 at 02:27 PM CST

+ 1

Posted by a private BulkLoads.com member.

That is alway a problem when you have a NO SHOW , Frist thing i would do is call the carrier and aslk him what the driver was doing , not calling in to his boss, and if there was some problem with his health i would let it go ,but if the driver was just out to late last night or judy sitting around or ect i would have a long talk with the Carrier and see if you couldnt work out a cost ,

Replied on Thu, Mar 16, 2017 at 06:22 PM CST + 5
Posted by a private BulkLoads.com member.	Posted by a private BulkLoads.com member. There seems to be more to the story than being told. Was the Carrier informed and did the Carrier assure you that the truck would be there within 2 hours? I just don't understand why the shipper would cancel a load just because the Carrier did not show up. Wouldn't they just look for another Carrier? As far as having a $150.00 fee for "No Show" on your confirmation, its probably not worth the paper its written on, because if a Carrier doesn't have the integrity to show up for the load without any communication, they probably are not going to cut you a check. The same as if a Carrier returned your confirmation with " Detention to be paid after 1 hour @ $150.00/per hour". Would you pay it? Funny how it always seems to be the one with the checkbook, who decides what is "fair" compensation. It's not so great being on the other side, is it?

Replied on Thu, Mar 16, 2017 at 06:22 PM CST

+ 5

Posted by a private BulkLoads.com member.

There seems to be more to the story than being told. Was the Carrier informed and did the Carrier assure you that the truck would be there within 2 hours? I just don't understand why the shipper would cancel a load just because the Carrier did not show up. Wouldn't they just look for another Carrier? As far as having a $150.00 fee for "No Show" on your confirmation, its probably not worth the paper its written on, because if a Carrier doesn't have the integrity to show up for the load without any communication, they probably are not going to cut you a check. The same as if a Carrier returned your confirmation with " Detention to be paid after 1 hour @ $150.00/per hour". Would you pay it? Funny how it always seems to be the one with the checkbook, who decides what is "fair" compensation. It's not so great being on the other side, is it?

Replied on Thu, Mar 16, 2017 at 10:28 PM CST + 1
Posted by a private BulkLoads.com member.	Posted by a private BulkLoads.com member. Quote: "That is alway a problem when you have a NO SHOW , Frist thing i would do is call the carrier and aslk him what the driver was doing , not calling in to his boss, and if there was some problem with his health i would let it go ,but if the driver was just out to late last night or judy sitting around or ect i would have a long talk with the Carrier and see if you couldnt work out a cost ," Steve, thanks for your feedback and after seeing your response earlier I tried again to contact dispatch so I could speak with truck manager and still not luck with an answer. I then sent an email with a copy of rate confirmation attached and an invoice. The truck manager called me and said he was not made aware of the situation until getting the email and he had spoken to both dispatch and the driver before calling me. The time dispatch had called me, he said she had not even made contact with the driver so driver was not aware there was a load scheduled or that he needed to call. The number dispatcher had given me was not even the drivers current number and is why there was never an answer. Truck manager said his dispatch had gone to an auction without his knowledge and several things fell thru the cracks this am and he apologized. He stated that he wanted to make good on everything and offered to carry a load in the area next week at half price however I begin chemo and radiation again next week so planning to take off the week so then he offered to pay part of it but said he could not do all of it. We agreed on $75 and he started giving his credit card information for me to process and I simply said in the middle of taking the number that I appreciate him trying to do the right thing and being accountable and not to worry about it. We talked a bit more after that and yes though frustrated and yes although he may have not been fully honest, at least he was willing to make good on what he knew had gone wrong not just by my words but because he had spoken to his staff and driver and also ended up speaking to the Shipper to know the full story. On my rate confirmation it goes on to say if an emergency situation arises and notification is provided before load or appointment time, no fee applies so I don't feel I am unfair in the no show fee portion of my confirmations and even asked if that seems unfair to a Carrier and surprinsigly, he says he sees this on over half on his confirmations from Shippers and Brokers alike and best to keep it on there because for him and others it keeps them on their feet. For me, things are always about the prinicple of the matter and accountability. As he said someone else would have tried to slander their company, I could have reviewed them badly only, etc. but I didn't. Not my style. Just wanted feedback how to handle it the right way and I appreciate you kindly giving advice that turned out to be helpful. Thanks!

Replied on Thu, Mar 16, 2017 at 10:28 PM CST

+ 1

Posted by a private BulkLoads.com member.

Quote: "That is alway a problem when you have a NO SHOW , Frist thing i would do is call the carrier and aslk him what the driver was doing , not calling in to his boss, and if there was some problem with his health i would let it go ,but if the driver was just out to late last night or judy sitting around or ect i would have a long talk with the Carrier and see if you couldnt work out a cost ,"

Steve, thanks for your feedback and after seeing your response earlier I tried again to contact dispatch so I could speak with truck manager and still not luck with an answer. I then sent an email with a copy of rate confirmation attached and an invoice. The truck manager called me and said he was not made aware of the situation until getting the email and he had spoken to both dispatch and the driver before calling me. The time dispatch had called me, he said she had not even made contact with the driver so driver was not aware there was a load scheduled or that he needed to call. The number dispatcher had given me was not even the drivers current number and is why there was never an answer. Truck manager said his dispatch had gone to an auction without his knowledge and several things fell thru the cracks this am and he apologized. He stated that he wanted to make good on everything and offered to carry a load in the area next week at half price however I begin chemo and radiation again next week so planning to take off the week so then he offered to pay part of it but said he could not do all of it. We agreed on $75 and he started giving his credit card information for me to process and I simply said in the middle of taking the number that I appreciate him trying to do the right thing and being accountable and not to worry about it. We talked a bit more after that and yes though frustrated and yes although he may have not been fully honest, at least he was willing to make good on what he knew had gone wrong not just by my words but because he had spoken to his staff and driver and also ended up speaking to the Shipper to know the full story. On my rate confirmation it goes on to say if an emergency situation arises and notification is provided before load or appointment time, no fee applies so I don't feel I am unfair in the no show fee portion of my confirmations and even asked if that seems unfair to a Carrier and surprinsigly, he says he sees this on over half on his confirmations from Shippers and Brokers alike and best to keep it on there because for him and others it keeps them on their feet. For me, things are always about the prinicple of the matter and accountability. As he said someone else would have tried to slander their company, I could have reviewed them badly only, etc. but I didn't. Not my style. Just wanted feedback how to handle it the right way and I appreciate you kindly giving advice that turned out to be helpful. Thanks!

Replied on Sun, Mar 19, 2017 at 02:07 PM CST
Posted by a private BulkLoads.com member.	Posted by a private BulkLoads.com member. Quote: "Steve, thanks for your feedback and after seeing your response earlier I tried again to contact dispatch so I could speak with truck manager and still not luck with an answer. I then sent an email with a copy of rate confirmation attached and an invoice. The truck manager called me and said he was not made aware of the situation until getting the email and he had spoken to both dispatch and the driver before calling me. The time dispatch had called me, he said she had not even made contact with the driver so driver was not aware there was a load scheduled or that he needed to call. The number dispatcher had given me was not even the drivers current number and is why there was never an answer. Truck manager said his dispatch had gone to an auction without his knowledge and several things fell thru the cracks this am and he apologized. He stated that he wanted to make good on everything and offered to carry a load in the area next week at half price however I begin chemo and radiation again next week so planning to take off the week so then he offered to pay part of it but said he could not do all of it. We agreed on $75 and he started giving his credit card information for me to process and I simply said in the middle of taking the number that I appreciate him trying to do the right thing and being accountable and not to worry about it. We talked a bit more after that and yes though frustrated and yes although he may have not been fully honest, at least he was willing to make good on what he knew had gone wrong not just by my words but because he had spoken to his staff and driver and also ended up speaking to the Shipper to know the full story. On my rate confirmation it goes on to say if an emergency situation arises and notification is provided before load or appointment time, no fee applies so I don't feel I am unfair in the no show fee portion of my confirmations and even asked if that seems unfair to a Carrier and surprinsigly, he says he sees this on over half on his confirmations from Shippers and Brokers alike and best to keep it on there because for him and others it keeps them on their feet. For me, things are always about the prinicple of the matter and accountability. As he said someone else would have tried to slander their company, I could have reviewed them badly only, etc. but I didn't. Not my style. Just wanted feedback how to handle it the right way and I appreciate you kindly giving advice that turned out to be helpful. Thanks!" I hope he fired the dispatcher!

Replied on Sun, Mar 19, 2017 at 02:07 PM CST

Posted by a private BulkLoads.com member.

Quote: "Steve, thanks for your feedback and after seeing your response earlier I tried again to contact dispatch so I could speak with truck manager and still not luck with an answer. I then sent an email with a copy of rate confirmation attached and an invoice. The truck manager called me and said he was not made aware of the situation until getting the email and he had spoken to both dispatch and the driver before calling me. The time dispatch had called me, he said she had not even made contact with the driver so driver was not aware there was a load scheduled or that he needed to call. The number dispatcher had given me was not even the drivers current number and is why there was never an answer. Truck manager said his dispatch had gone to an auction without his knowledge and several things fell thru the cracks this am and he apologized. He stated that he wanted to make good on everything and offered to carry a load in the area next week at half price however I begin chemo and radiation again next week so planning to take off the week so then he offered to pay part of it but said he could not do all of it. We agreed on $75 and he started giving his credit card information for me to process and I simply said in the middle of taking the number that I appreciate him trying to do the right thing and being accountable and not to worry about it. We talked a bit more after that and yes though frustrated and yes although he may have not been fully honest, at least he was willing to make good on what he knew had gone wrong not just by my words but because he had spoken to his staff and driver and also ended up speaking to the Shipper to know the full story. On my rate confirmation it goes on to say if an emergency situation arises and notification is provided before load or appointment time, no fee applies so I don't feel I am unfair in the no show fee portion of my confirmations and even asked if that seems unfair to a Carrier and surprinsigly, he says he sees this on over half on his confirmations from Shippers and Brokers alike and best to keep it on there because for him and others it keeps them on their feet. For me, things are always about the prinicple of the matter and accountability. As he said someone else would have tried to slander their company, I could have reviewed them badly only, etc. but I didn't. Not my style. Just wanted feedback how to handle it the right way and I appreciate you kindly giving advice that turned out to be helpful. Thanks!"

I hope he fired the dispatcher!

Replied on Mon, Mar 20, 2017 at 12:48 PM CST - 2
Posted by a private BulkLoads.com member.	Posted by a private BulkLoads.com member. That is the problem with these carriers they are the first ones to cry and compalin if the broker dosent pay for dentenion, or a truck order not use. But when they screw up your load, Cancel dont show up you never hear from them again. This is exactly why you can't be extremely nice to them because 70% of them tend to fail you but these guys want to get pay $2.50 mile hahaha!

Replied on Mon, Mar 20, 2017 at 12:48 PM CST

- 2

Posted by a private BulkLoads.com member.

That is the problem with these carriers they are the first ones to cry and compalin if the broker dosent pay for dentenion, or a truck order not use. But when they screw up your load, Cancel dont show up you never hear from them again. This is exactly why you can't be extremely nice to them because 70% of them tend to fail you but these guys want to get pay $2.50 mile hahaha!

Replied on Mon, Mar 20, 2017 at 01:00 PM CST
Posted by a private BulkLoads.com member.	Posted by a private BulkLoads.com member. Quote: "That is the problem with these carriers they are the first ones to cry and compalin if the broker dosent pay for dentenion, or a truck order not use. But when they screw up your load, Cancel dont show up you never hear from them again. This is exactly why you can't be extremely nice to them because 70% of them tend to fail you but these guys want to get pay $2.50 mile hahaha!" It's $4.00 a mile ,smarty pants . HaHaHA

Replied on Mon, Mar 20, 2017 at 01:00 PM CST

Posted by a private BulkLoads.com member.

Quote: "That is the problem with these carriers they are the first ones to cry and compalin if the broker dosent pay for dentenion, or a truck order not use. But when they screw up your load, Cancel dont show up you never hear from them again. This is exactly why you can't be extremely nice to them because 70% of them tend to fail you but these guys want to get pay $2.50 mile hahaha!"

It's $4.00 a mile ,smarty pants .

HaHaHA

Replied on Mon, Mar 20, 2017 at 03:42 PM CST + 4
Posted by a private BulkLoads.com member.	Posted by a private BulkLoads.com member. Truly spoken from a broker...Key words"offered him more than initially"...Why not be honest an offer a said percentage first&foremost?...Why I DO NOT deal with brokers.

Replied on Tue, Mar 21, 2017 at 08:14 AM CST + 2
Posted by a private BulkLoads.com member.	Posted by a private BulkLoads.com member. Quote: "That is the problem with these carriers they are the first ones to cry and compalin if the broker dosent pay for dentenion, or a truck order not use. But when they screw up your load, Cancel dont show up you never hear from them again. This is exactly why you can't be extremely nice to them because 70% of them tend to fail you but these guys want to get pay $2.50 mile hahaha!" Try giving drivers more money from shipper, Problem is, so many brokers cut the rate so much that it is really tough for them to make money. Now i know some shippers are cheap. I have been on both ends dispatch and broker. I know how badly brokers cut rates. Normally you pay way to low and you get what you are paying for. I'm not saying it is correct for a carrier to drop a load once you agree to the cheap rate you need to take it. But please to all brokers I want to say be more fair. Understand how much it takes to run a carrier company. When all the drivers and carriers are put out business, who will then pull your freight or any other freight. Thank you

Replied on Tue, Mar 21, 2017 at 08:14 AM CST

+ 2

Posted by a private BulkLoads.com member.

Try giving drivers more money from shipper, Problem is, so many brokers cut the rate so much that it is really tough for them to make money. Now i know some shippers are cheap. I have been on both ends dispatch and broker. I know how badly brokers cut rates. Normally you pay way to low and you get what you are paying for. I'm not saying it is correct for a carrier to drop a load once you agree to the cheap rate you need to take it. But please to all brokers I want to say be more fair. Understand how much it takes to run a carrier company. When all the drivers and carriers are put out business, who will then pull your freight or any other freight. Thank you

Replied on Tue, Mar 21, 2017 at 08:46 AM CST + 1
Posted by a private BulkLoads.com member.	Posted by a private BulkLoads.com member. Quote: "Try giving drivers more money from shipper, Problem is, so many brokers cut the rate so much that it is really tough for them to make money. Now i know some shippers are cheap. I have been on both ends dispatch and broker. I know how badly brokers cut rates. Normally you pay way to low and you get what you are paying for. I'm not saying it is correct for a carrier to drop a load once you agree to the cheap rate you need to take it. But please to all brokers I want to say be more fair. Understand how much it takes to run a carrier company. When all the drivers and carriers are put out business, who will then pull your freight or any other freight. Thank you" Too many brokers forget that. The flip side to this story is that carrier agrees to pull load for the $2.50 per mile but just before load time broker finds carrier that will pull the load for $1.75. Carrier #2 hauls the load while carrier #1 gets screwed broker calls original carrier and tell him shipper cancelled load. BTDT

Replied on Tue, Mar 21, 2017 at 08:46 AM CST

+ 1

Posted by a private BulkLoads.com member.

Quote: "Try giving drivers more money from shipper, Problem is, so many brokers cut the rate so much that it is really tough for them to make money. Now i know some shippers are cheap. I have been on both ends dispatch and broker. I know how badly brokers cut rates. Normally you pay way to low and you get what you are paying for. I'm not saying it is correct for a carrier to drop a load once you agree to the cheap rate you need to take it. But please to all brokers I want to say be more fair. Understand how much it takes to run a carrier company. When all the drivers and carriers are put out business, who will then pull your freight or any other freight. Thank you"

Too many brokers forget that. The flip side to this story is that carrier agrees to pull load for the $2.50 per mile but just before load time broker finds carrier that will pull the load for $1.75. Carrier #2 hauls the load while carrier #1 gets screwed

broker calls original carrier and tell him shipper cancelled load. BTDT

Replied on Tue, Mar 21, 2017 at 08:01 PM CST + 2
Posted by a private BulkLoads.com member.	Posted by a private BulkLoads.com member. Quote: "That is the problem with these carriers they are the first ones to cry and compalin if the broker dosent pay for dentenion, or a truck order not use. But when they screw up your load, Cancel dont show up you never hear from them again. This is exactly why you can't be extremely nice to them because 70% of them tend to fail you but these guys want to get pay $2.50 mile hahaha!" We might have found the reason you have a 70% carrier fail rate. If they are only getting $2.50 a mile they probably arent going to be very good! If you want quality help you have to pay decent money.

Replied on Tue, Mar 21, 2017 at 08:01 PM CST

+ 2

Posted by a private BulkLoads.com member.

We might have found the reason you have a 70% carrier fail rate. If they are only getting $2.50 a mile they probably arent going to be very good! If you want quality help you have to pay decent money.

Replied on Sat, Mar 25, 2017 at 12:55 AM CST
Posted by a private BulkLoads.com member.	Posted by a private BulkLoads.com member. The fact that you actually got paid $75 is a miracle in my book. When I have a carrier that screws me with a no show or port service, I bite my tongue and throw the, on my no load list with a detailed note. There's nothing better than a poor carrier calling to book a load 6 months later. Also, a good rule of thumb - NEVER book a carrier who is on your no load list. They were put on for a good reason. When I make an exception I always end up regretting it. I'll hold out for a better carrier every time. We work too hard to lose a customer when over a crappy driver/carrier. I'll pay someone that I know is reliable more than someone I know is poor every single time.

Replied on Sat, Mar 25, 2017 at 12:55 AM CST

Posted by a private BulkLoads.com member.

The fact that you actually got paid $75 is a miracle in my book. When I have a carrier that screws me with a no show or port service, I bite my tongue and throw the, on my no load list with a detailed note. There's nothing better than a poor carrier calling to book a load 6 months later. Also, a good rule of thumb - NEVER book a carrier who is on your no load list. They were put on for a good reason. When I make an exception I always end up regretting it. I'll hold out for a better carrier every time. We work too hard to lose a customer when over a crappy driver/carrier. I'll pay someone that I know is reliable more than someone I know is poor every single time.

Replied on Sat, Mar 25, 2017 at 01:58 PM CST
Posted by a private BulkLoads.com member.	Posted by a private BulkLoads.com member. Quote: "Too many brokers forget that. The flip side to this story is that carrier agrees to pull load for the $2.50 per mile but just before load time broker finds carrier that will pull the load for $1.75. Carrier #2 hauls the load while carrier #1 gets screwed broker calls original carrier and tell him shipper cancelled load. BTDT" Well this is something I NEVER do. Once I have a Carrier who has a rate confirmation signed, I stay with them and do not seek a lower rate nor do I further entertain other calls on the load. I immediately pull the load if posted. I have heard many Brokers do this but I do not and I think it is unethical to do. At the end of the day we all want to make a dollar but I will not at the expense of hurting another. Karma is a B$%@#^ and I like sleeping well at night for doing right by others. Besides after I book one load, it is on to the next one.

Replied on Sat, Mar 25, 2017 at 01:58 PM CST

Posted by a private BulkLoads.com member.

Quote: "Too many brokers forget that. The flip side to this story is that carrier agrees to pull load for the $2.50 per mile but just before load time broker finds carrier that will pull the load for $1.75. Carrier #2 hauls the load while carrier #1 gets screwed broker calls original carrier and tell him shipper cancelled load. BTDT"

Well this is something I NEVER do. Once I have a Carrier who has a rate confirmation signed, I stay with them and do not seek a lower rate nor do I further entertain other calls on the load. I immediately pull the load if posted. I have heard many Brokers do this but I do not and I think it is unethical to do. At the end of the day we all want to make a dollar but I will not at the expense of hurting another. Karma is a B$%@#^ and I like sleeping well at night for doing right by others. Besides after I book one load, it is on to the next one.

Replied on Sat, Mar 25, 2017 at 02:05 PM CST
Posted by a private BulkLoads.com member.	Posted by a private BulkLoads.com member. Quote: "The fact that you actually got paid $75 is a miracle in my book. When I have a carrier that screws me with a no show or port service, I bite my tongue and throw the, on my no load list with a detailed note. There's nothing better than a poor carrier calling to book a load 6 months later. Also, a good rule of thumb - NEVER book a carrier who is on your no load list. They were put on for a good reason. When I make an exception I always end up regretting it. I'll hold out for a better carrier every time. We work too hard to lose a customer when over a crappy driver/carrier. I'll pay someone that I know is reliable more than someone I know is poor every single time. " I agree with you. Yes I now have such a list and also resd the DAT reviews if any but to be fair I am careful judging based from those reviews because as we know sometimes people rate and review unfairly yet I am wise to take caution. In this business you do get what you pay for so I never shortcut on money. I'd rather make a measly $10 profit than a profit and a claim later on due to a wreckless and bad carrier.

Replied on Sat, Mar 25, 2017 at 02:05 PM CST

Posted by a private BulkLoads.com member.

Quote: "The fact that you actually got paid $75 is a miracle in my book. When I have a carrier that screws me with a no show or port service, I bite my tongue and throw the, on my no load list with a detailed note. There's nothing better than a poor carrier calling to book a load 6 months later. Also, a good rule of thumb - NEVER book a carrier who is on your no load list. They were put on for a good reason. When I make an exception I always end up regretting it. I'll hold out for a better carrier every time. We work too hard to lose a customer when over a crappy driver/carrier. I'll pay someone that I know is reliable more than someone I know is poor every single time. "

I agree with you. Yes I now have such a list and also resd the DAT reviews if any but to be fair I am careful judging based from those reviews because as we know sometimes people rate and review unfairly yet I am wise to take caution. In this business you do get what you pay for so I never shortcut on money. I'd rather make a measly $10 profit than a profit and a claim later on due to a wreckless and bad carrier.

Replied on Thu, Apr 13, 2017 at 05:47 PM CST
Posted by a private BulkLoads.com member.	Posted by a private BulkLoads.com member. Quote: "Try giving drivers more money from shipper, Problem is, so many brokers cut the rate so much that it is really tough for them to make money. Now i know some shippers are cheap. I have been on both ends dispatch and broker. I know how badly brokers cut rates. Normally you pay way to low and you get what you are paying for. I'm not saying it is correct for a carrier to drop a load once you agree to the cheap rate you need to take it. But please to all brokers I want to say be more fair. Understand how much it takes to run a carrier company. When all the drivers and carriers are put out business, who will then pull your freight or any other freight. Thank you" Interesting approach. How do vendors fit in?

Replied on Thu, Apr 13, 2017 at 05:47 PM CST

Posted by a private BulkLoads.com member.

Interesting approach. How do vendors fit in?