tql

you heard good things about TQL? Whoever wrote them needs to be sent for a drug test or IQ test ASAP.

I've been hauling them off and on since 1998 an I've done good it all about knowing how to get a good rate that you will be comfortable with you can't base your opinion on what someone else says good or bad cause your only getting one side of the story something must be rite about them they rank in the top 10 of brokers that's my opinion of TQL

Here's my two recent dealings with them. Both were local loads as we're TX only and primarily day cabs. I called on 2 flatbed loads. The rate was low but we negotiated upwards to an amount where I would haul the loads. It was slow here so it gave the truck something to do even though it wasn't as profitable as I'd like but a small profit is better than no profit. Broker said I'll give you both loads if you do it for xxx amount. Wasn't too thrilled about the rate but said yes I'll do it if i get both. Get the driver lined up to do it and he loads the first load and before he even completed the first load all of a sudden the second load was cancelled. Bullshit he found a cheaper truck. So much for their "word" of doing both loads.

Second one I never even touched the freight. Again another local load and I had a driver available. 30 mile haul and must be tarped. Called and asked about the load. Knowing how they operate pretty much knew it wasn't going to end up on my truck. What's it pay I ask. Was told $200. I literally lol' d over the phone. Broker was all "but its a real quick load, only 30 miles". Then comes the part over how much you need to handle it. Told him at least $400, its going to take me longer to tarp/untarp than haul it. Without blinking he said he could do $300. I passed and by that afternoon some sucker had already taken the load as it was off the board. TQL was trying to take over 50% off the top on that load. This alone should tell you all you need to know about how they operate.

Art did you get the newsletter from the Independent Carrier Group regarding TQL?

Had to get one more dig in on old TQL before I rode out of here.


TQL, we have started a just say no campaign against you. It is going viral as we speak. I have done nothing but tell the truth about your company. Your legal department more than likely has already reviewed it. It may take some time to impact your company, often times things like this do. In the end you will either change your ways or you will go away. I care not either way. At one time you were indeed a good company to work with, it is a shame that somehow you changed into what you are today.

Ghost postings, overbearing contracts, accessorials not being paid, calling and hounding shippers, brokers, and carriers alike. Telling all parties the cheapest rates possible. this list could go on and on. In reality what has cost you the most with me was when your employees continued to harass me personally at all hours of the day, they thought it was funny, while I did not. I have never called the owner of your company at all hours of the day just to mess with him. This just speaks to the level of unprofessionalism that your company stooped to.

The only apology that I would accept would be from the very owner of your company, and then I would inform him that I still no longer wanted to do business with his firm. I am sure that he may be an honorable man but he should know that he is held accountable by the actions of those that work for him.

Once the trust factor has been broken in a business relationship as with any relationship there is no going back. I hope that your company understands that, it is better to keep your word and make money off of a lot of folks then to try and take advantage of everybody and end up in the end not making any money off of any folks.

Just got a call from TQL. Paying $1600 on 730 miles. Told him I wouldn't consider it for less than $2500. He called back in 5 minutes and raised his offer by $700 to $2300. I'm sorry, my truck is no longer available. ;-) Loads tomorrow at 8 am and by that time they would have had it covered for less money and told me the load got cancelled. Been there, done that!

I've dispatched sever Step Deck & Refer trucks on their loads. Haven't yet done a bulk load. They usually make my drivers crazy with all the check calls. They are NOT good with Detent Time & TONU situations. Sometimes you can get a decent rate & a lot of times their freight is cheap..
But on that note they are Huge, and have freight almost everywhere. They are good sometimes to get out of a bad area if there is no-one else with freight. I have lost a few direct customers to their cheap rates too though. They used to be good about loading NEW carriers. Good for new MC #'s.

Dude don't rely on a forum, look up a load on the load board, if its from us and you dont mind the details and you get the rate you need or close to it, take it.... We dont find trucks then fall out on them... Our outbound calls are recorded, so if you think that is happening you can call Carrier operations and they can find out for you. Our customers cancel loads on us, bc if you dont know thats who loads come from... more then likely they find a cheaper truck or product isnt ready. There are ghost loads and that is only bc a broker has had trouble getting a load covered ie. in Boydton TN (where the hell is that, we may say Knoxville), so they post it to the nearest bigger city for more interest.... Your dispatchers dont want to look the cities up so we are actively helping our loads seem more attractive.... thats what you do as a Broker when its tough to get a load covered. And as far as rate this is a negotiating industry, negotiate for a better rate, sell your truck...why should we use you when your drivers never call in for check calls or your drivers have bad manners around shippers. This indusrty is love hate, sometimes you love it sometimes you hate it... but when you need to get where you need to go and we have the load.... yall are damn sure calling for it. These are individual people running their own book of business under the TQL umbrella.... I wish you guys knew you honestly take home way more money from us then you think! I pay great stepDeck rates out of indianapolis ever in the area call me...

I'm with Art and Nancy on this one! I have talked with many TQL agents and there has been a lack of common sense on how TQL tries to bid their loads, they are unclear on the manner of how to bid loads and are VERY unscrupulous on the manner of taking business away from reliable carriers! This is not coming from a load board surfing, this is coming from personal interactions with SEVERAL TQL agents who may have book smarts but certainly have not training in the field they have entered! If you do not know how to figure a rate by the CWT then don't insult us who do! This also goes for your per mile lanes! You can stick that equaition up your butt with your head!!! There are variables involved with this industry that only those who have done the work in the past will understand! Someone getting hired by a "Mega Broker" and thinks they are a proffessional broker if a crock of crap! You want to be respected? Change the way your company does business or if you are a good broker/dispatcher then move on to a company that garners respect!! Respect is earned not just given!

Another thing, stick to what you know and not try to be all things to everyone!

That's easy to get around. In my case the load was cancelled before I had any confirmation sent over but we orally agreed to a price for both loads. Just drag your feet on paperwork and then no paper trail for your SQA. The load didn't just vanish, it was still sitting at the port. A customer doesn't order something from overseas then change their mind.

That is true when you brag about being "The #2 Brokerage in the county" but you do know what #2 stands for!!!!!!!

I recieved a follow up call from the TQL quality whatever and they asked if we would like to haul loads for them. I politely said no we will NEVER haul a load for you nor will I take the time to do your agents jobs and correctly figure out rates fot the loads they are trying to move!

It is hard enough to make a dollar out here without companies screwing things up worse!