Ag shippers say customer service ‘dying art form’

At their annual meeting in Tacoma, Wash., this week, members of the Agriculture Transportation Coalition stressed the need for better service from carriers. “It is a tough market right now,” said Traci Hamilton, a sourcing leader at International Paper. Tariffs and a downturn in the economy are forcing “a different level of conversation for customers” and the need for improved on-time performance by carriers.