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Ag shippers say customer service ‘dying art form’

Jun 14, 2019 at 11:58 AM CST
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At their annual meeting in Tacoma, Wash., this week, members of the Agriculture Transportation Coalition stressed the need for better service from carriers. “It is a tough market right now,” said Traci Hamilton, a sourcing leader at International Paper. Tariffs and a downturn in the economy are forcing “a different level of conversation for customers” and the need for improved on-time performance by carriers.