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Don’T Get ‘Beat Up’ On Rates: Strong Service To Keep The Customer Happy
Don’t get ‘beat up’ on rates: Strong service to keep the customer happy
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Jun 15, 2017 at 11:38 AM CST
http://www.overdriveonline.com/dont-get-beat-up-on-rates-strong-service-to-keep-the-customer-happy/
Regular readers will
recall my May talk on ELDs’ potential (or not) rates impact with B.L. Reever Transport owner-operator Monte Wiederhold
, based in Southwest Ohio. He purchased the now-nine-truck from Mr. Reever out of the Toledo area back in the 1990s, when Wiederhold was leased there, and just continued with a core of customers that has shifted over time as van rates tanked out of the Port of Toledo and Wiederhold moved to what he and the owner-operators he’s leased are doing today — mostly flatbed freight from a variety of direct-ship customers, using brokers occasionally (and some vans).