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The $4 Million Complaint Call

Jun 08, 2012 at 08:30 AM CST
Ron Burley Inc. In business, we're often all about the numbers--occasionally to a fault. I'm not saying statistics and metrics aren't useful tools. Sometimes, however, the success or failure of an enterprise comes down to individual interaction--say, a handshake or a phone call. Let me give you a good example. Click Here to Read Full Story