Truck Designs, Service Process, and Customer Impact
In this episode of the BulkLoads Podcast, hosts Jared Flinn, Tyler Allison, and Larry Hurt sit down with Rhett Roberson, General Manager at Rush Truck Centers in Springfield, Missouri, to talk all things truck design, dealership service, and leadership in the trucking industry. With Springfield being a major trucking hub intersected by highways I-44 and US-65, Rhett shares how Rush supports fleets and owner-operators across the region through their nationwide parts and service network. He dives into why service downtime matters, how their Service Connect technology keeps drivers updated in real time, and what sets Rush apart from other major dealers like MHC and TLG.
This conversation also explores trends in truck manufacturing, from the classic International LoneStar to new Volkswagen-engineered platforms and the importance of total cost of ownership for fleets of all sizes. Rhett offers a unique perspective as someone whos worked both on the carrier side and now in dealership managementshedding light on customer service, truck warranties, and building high-performing teams.
Stay tuned until the end for powerful insights on organizational leadership, employee motivation, and creating a culture where people thriveespecially relevant for fleet managers, logistics companies, and trucking business owners. Whether you're running one truck or a hundred, this episode delivers real-world value to help you grow your business.
