Advice needed
Good day everyone, If you don't mind I could use some advice on a situation I seem to be running into with one particular carrier. I am bringing this to
this group because I know there are lots of carriers here. Two of the last 3 loads this carrier has pulled for me I have been charged for things I
disagree with and or never agreed to. What I typically do is just eat and go on. Do I pay and stop using them or not pay
and face whatever repercussions may occur? I've paid the last two just because they would not
agree and back off the charges. I typically comply by nature and appreciation for the carrier. The following are some examples.
1. We have used my confirmation for 4 years without an issue. This time dispatch forgot to give the driver the release number off my confirmation.
The driver was loading overnight causing detention because the guard would not let the driver in until he had the release number.
2. We had to steam this product up to temp. Dispatch chose a steamer that is 90 miles out of the route and charged me for it when there was
a facility that could have done that was 6 miles from the consignee.
3. I asked for the charges we would face with steaming the product and they told me what my charges would be then they charged me double and said they
forgot to include the drivers hours. Then when they sent me the invoice that added another $100 to the steaming charge.
Just wanted to get some feedback as how to handle this going forward.
Thank you and have a great day!!
this group because I know there are lots of carriers here. Two of the last 3 loads this carrier has pulled for me I have been charged for things I
disagree with and or never agreed to. What I typically do is just eat and go on. Do I pay and stop using them or not pay
and face whatever repercussions may occur? I've paid the last two just because they would not
agree and back off the charges. I typically comply by nature and appreciation for the carrier. The following are some examples.
1. We have used my confirmation for 4 years without an issue. This time dispatch forgot to give the driver the release number off my confirmation.
The driver was loading overnight causing detention because the guard would not let the driver in until he had the release number.
2. We had to steam this product up to temp. Dispatch chose a steamer that is 90 miles out of the route and charged me for it when there was
a facility that could have done that was 6 miles from the consignee.
3. I asked for the charges we would face with steaming the product and they told me what my charges would be then they charged me double and said they
forgot to include the drivers hours. Then when they sent me the invoice that added another $100 to the steaming charge.
Just wanted to get some feedback as how to handle this going forward.
Thank you and have a great day!!