Carrier V. Shipper agreements
Our company is rather new, and perhaps lacking in experience in the transportation industry. We're doing our very best to get our product directly to our customer without contracting a logistics company to handle it.
However, with independently hiring owner/operators, and also using a lot of brokerage's to move our product - I've run into a great deal of issues with dropped loads, delayed loads, heck - even loads being completely forgotten about after Orders were submitted.
When we as the shipper are responsible for detention, or rejected loads - we pay a fee, hefty fees to the carrier.
However, when a carrier drops a load, there seems to be no repercussion - On almost a weekly basis I am facing the threat of losing good customers because they are not receiving their product at the time requested - due to the carrier dropping loads, not recovering the loads, and basically not giving a crap about it.
Should we be holding them responsible, charging them dropped-load fees for when this happens?
Does anyone have any suggestions for a Carrier/Shipper Agreement/contract to have issued prior to loads being covered, in case of this event?
Would love all your suggestions!
Thank you