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Employee accountability

I have always had issues with shipper receiver employees that are oblivious of your time and even your existence . When they get approached they always have bad attitudes and their superiors are very quick to ban anyone from their property that offends their workers. I have had good experiences also and hats off to them but how can a small carrier get better productivity out of another companies dead weight or is this the new normal across the board. anyone else have these issues or am i alone thoughts and remedies thanks

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