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Brokers make what?

So this weekend we had to drop a load due to the driver hitting a deer and then being caught up at the reciever when their conveyer broke. By the time he was done unloading he still had to get the headlights repaired. I was told we had until 5am and I was hopeful so I told him we would most likely be able to until 830pm but he didn't see it until 8am. My first complaint is how disrespectful he spoke to me. Al get your shit together.

So this is the part that got me, he said he is losing out on 1k because he could have sent another truck and that got me thinking wait. Id have only made 1600 on that load and you told me you couldn't go up on the rate but you are making more than half of what the carrier is making. How many brokers are doing this? No wonder rates are complete shit. How can we fix it?

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