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Cat platinum warranty question

Sep 17, 2015 at 09:28 PM CST
+ 1
Bought a 2007 Pete back in January with 1 yr remaining on warranty. After I bought the truck I found paperwork where the number 4 hole on the headgasket blew back in June of last year, which was replaced on warranty. Last week we blew the headgasket on the number 4 hole again. Took the truck to the Peterbilt dealership where we bought it and was told I would have to pay for all the work done on the truck when completed and wait for cat to reimburse me and was advised this may take up to 3 months. This is the first truck that I have ever bought that had a warranty and was wondering if this is their normal way of doing business or is Peterbilt just trying to run up a bill for parts and labor that cat is not going to pay for
Replied on Thu, Sep 17, 2015 at 11:19 PM CST
I bought a platinum kit in feb. I can talk with my sales people to see what they say and if they can help. Give me a call between 9 and 10 am tomorrow ( Arizona time) 602-679-0519 and we will see if we can help.

Art Pfluger
Replied on Fri, Sep 18, 2015 at 10:02 AM CST
Take it to an actual can dealer. Or call a cat shop.
Replied on Fri, Sep 18, 2015 at 06:40 PM CST

Dealing with the same issue with Freightliner. Had a turbo go out in February and replaced it with an OEM one from Freightliner. Six months later the new one went out. Took it back and they told me they would send it in and call them in a month and a half if i didn't hear anything about warranty and made me pay for the the new one and wouldnt even credit my core until they hear back from Freightliner

Replied on Fri, Sep 18, 2015 at 08:38 PM CST
Well I finally got someone to admit that the reason they were going to make me pay upfront for warranty work was because they got burned on a warranty job and the shop had to pay out of pocket for the job. Dont know if it was Cat, Cummins, Or Paccar just know they got burned, so now it is store policy to pay upfront for any warranty work. So if you go to Peterbilt of Little Rock for any warranty work be sure and take your checkbook, your gonna need it.
Replied on Fri, Sep 18, 2015 at 09:19 PM CST
Originally Posted by: JIM DREHER
Quote: "Well I finally got someone to admit that the reason they were going to make me pay upfront for warranty work was because they got burned on a warranty job and the shop had to pay out of pocket for the job. Dont know if it was Cat, Cummins, Or Paccar just know they got burned, so now it is store policy to pay upfront for any warranty work. So if you go to Peterbilt of Little Rock for any warranty work be sure and take your checkbook, your gonna need it. "

Find a cat dealer closest to you and take it there. I wouldnt go to pete or freightler shop. cause they always run you around on warranty work on catapiller work.

Replied on Fri, Sep 18, 2015 at 10:08 PM CST
Originally Posted by: JODY SHELLITO
Quote: " Find a cat dealer closest to you and take it there. I wouldnt go to pete or freightler shop. cause they always run you around on warranty work on catapiller work. "

yeah i've already lost 1 week getting the run around and they've got my truck torn down pretty much holding it captive. surely this can't be legal. i'm sure there's a loophole somewhere to protect big businesses like this.
Replied on Fri, Sep 25, 2015 at 09:58 AM CST
If the liner protrusion isnt exact to specs you will continue to blow the # 4. Request a CAT tech to come to peterbilt and measure and set to its specs.
Replied on Fri, Sep 25, 2015 at 10:46 AM CST
Apparently when this engine was overhauled 450k miles ago the block wasn't cut. Now we are having to cut the block and replace all 6 liners. Liner protrusion is not covered under cat warranty said it was progressive damage. Gonna cost about $10 grand. So much for buying a truck with remaining warranty
Replied on Fri, Sep 25, 2015 at 10:56 AM CST
I might add that Peterbilt of Little Rock did not do the original overhaul. It was done by a Peterbilt dealership in Texas.
Replied on Sat, Sep 26, 2015 at 03:16 PM CST
2 head gaskets in 18 months is fishy at best. As another said the liner protusion isn't correct more than likely. Spec is I believe .004-.006, demand .005 I just had a 3406 gone through a year ago packs liners head etc. I asked about the portursion on the liners which is a typical junkapillar problem and of course nobody could tell me what they were at aside from the fact that they were set to factory spec. That does no good what so ever. I'd call the shop that did the work and find out exaclty what was repalce and make sure what the shop tells you matches the paperwork. I'm not trying to scare you but not more than 2 weeks after I had mine in KW for a complete rebuild I found out a local friend of mine that pulls a reefer broke the crank on his C16 sent it to cat for a complete rebuild to the tune of 42000. for 3 weeks he was adding a gallon of oil every 800 miles. His son is a high up in the Caterpillar corprate and his son pulled the paperwork he paid 42000 for a crank 2 liners and that was it. Cost kenworthless in york a pretty penny to tear apart a C16 again and do what they charged him 42000 for in the first place. Calling caterpillar won't do much good, it doesn't matter where a truck goes anymore work is questionable at best. I've had nothing but problems from my local cat dealer, pete dealer, and don't get me started on kenworth. You should NEVER pay out of pocket on a platnium warranty AS LONG AS THE PART WAS REPLACED AT THE TIME OF OVERHAUL. Shops using the "we got burned on a Cat warranty" deal is outragous and I've heard that before as well the reason they get burned is because one of thier technitions didn't do the job correctly in the first place. Cat's platnium warranty is as good as gold, they're other warrantys I wouldn't bother purchasing because they're a waste of money. But what you're dealing with is a problem with a liner not a head gasket it needs to have a new liner put in and set at the correct portrusion. If worst comes to worst bring the truck down to the shop call caterpillar corprate and ask for a failure annalysis represenative in your area. When all else fails that's what usually has to be done in order to solve the issue they come in tell the shop they screwed up and the shop eats the bill.
Replied on Sat, Sep 26, 2015 at 03:35 PM CST
Originally Posted by: JIM DREHER
Quote: "Apparently when this engine was overhauled 450k miles ago the block wasn't cut. Now we are having to cut the block and replace all 6 liners. Liner protrusion is not covered under cat warranty said it was progressive damage. Gonna cost about $10 grand. So much for buying a truck with remaining warranty"

It'd help if my phone loaded everything would've saved me a lot more typing. I'm unaware of the AR area but if you're within reason of Elgin there's a great shop down that way. Cooters diesel service I know the owner personally does excellent work and I'd put his work and warranty up against anybody's there have been many nights when I have been up on the phone with him talking about my 3406 walking through possible causes and what could be wrong. THat being said you should still have recourse on the shop maybe not cat but the shop that did the overhaul checking the block is a no brainer if it isn't where it supposed to be it needs to be decked and if need be the cylinders need to be counterbored that's standard and any kid that's fresh out of school for wrenching knows that. Being down that far it's sat that long even though you're already paying for 6 packs may be the time to just bite the bullet and do it all over again. My motor supposedly had less than 200k on an overhaul when I purchased it, Last june I bit the bullet and tore it down a 2nd time, at least then you know what you have, I wouldn't think it'd be more than about 8000 more to get a platnium kit but I havn't checked on ACERT prices lately. It's worth a thought. I'm sorry to hear you're having this issue I've been down that road a time or two myself.
Replied on Sat, Sep 26, 2015 at 06:55 PM CST
yep sorry to hear about your pproblems i too have been down this road. i presonlly will never let any dealership touch my truck. Bought a gold kit spent 15,ooo on a rebuild pulled the head less than a month later and found they only replaced 2 liners and thats it. hard time proving it though. You need to find a good cat man that doesnt work for cat or a dealership anymore. i kknow of 2 in east tennessee if you need numbers and you wont have to worry about it anymore it will be done right the first time. Thats how these big outfits stay in business half ass work and keep you throwing thousands of dollars at them. good luck email me or contact me on this if i can help.
Replied on Sat, Sep 26, 2015 at 07:59 PM CST
As for the liner protrusion issue. I know it will be right this time. I know the guy that cut the block and he is probably the best in the business. He has cut several for me in the past and have never had a problem. Peterbilt called the local Cat service rep about this problem and he didnt offer up any help. Just said it wasnt covered under warranty and thats it. I call BS on that and I told the service manager at Peterbilt that this doesnt look good for Cat. Someone did a half assed job of rebuilding this engine the first time and it didnt even out live the warranty because of it. In fact it didnt make much past 300K miles before it blew the 4 hole the first time. Cat needs to charge back this job to the Pete dealership who did the original O/H because they short changed the job and its making Cat look bad. If the job had been done right the first time the truck wouldnt have been down for almost 3 weeks now and it would be making me money instead of costing money.
Replied on Sun, Sep 27, 2015 at 07:27 PM CST
Originally Posted by: JIM DREHER
Quote: "As for the liner protrusion issue. I know it will be right this time. I know the guy that cut the block and he is probably the best in the business. He has cut several for me in the past and have never had a problem. Peterbilt called the local Cat service rep about this problem and he didnt offer up any help. Just said it wasnt covered under warranty and thats it. I call BS on that and I told the service manager at Peterbilt that this doesnt look good for Cat. Someone did a half assed job of rebuilding this engine the first time and it didnt even out live the warranty because of it. In fact it didnt make much past 300K miles before it blew the 4 hole the first time. Cat needs to charge back this job to the Pete dealership who did the original O/H because they short changed the job and its making Cat look bad. If the job had been done right the first time the truck wouldnt have been down for almost 3 weeks now and it would be making me money instead of costing money. "

THe good thing is at least now you know the job will be done right. It all just seems strange to me with pete calling the cat service rep its honestly just a way to get out of paying for what should have been done right the first time. And of course NO SHOP will cross another which is complete assinide as well somebody needs to be held accountable for the job that was botched and it' shouldn't be the guy that bought the truck firguring things would hold up. It's a bad situation I"m sorry to hear this has happened to you. I'm happy to hear the job should be done right this time, worst part about the deal is now you've got a half ass warranty on what you just had repaced and as far as I'm concerned the original dealer should be eating the cost of 6 liners, a head gasket, and they should be warrantyhing that for another 4 years with unlimited miles. Good luck with it driver hope it's out of the shop and on the road soon making money.