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Dispatcher Needing Advice

Feb 21, 2016 at 10:15 PM CST
+ 1
Hey Everyone!!

I trained under someone else doing independent dispatch services for owner operators. One driver that I have providing dispatch services to is happy with my work and has given me his opinion on building my logistics company. I have learned to preplan all his loads in advance so his is not waiting for load. I have heard his opinion but would like to hear from other drivers as well.

1. Do you prefer working with dispatcher or taking the time to book your own loads?
2. What can a dispatch do to make your job easier?
3. What you further pay flat rate or percentage per load?
4. What you rather have a dispatcher that workers with brokers, shippers or combination of both?
5. What services do you want most from your dispatcher?
6. If you are currently booking your own loads or using dispatch service. What would take for you change to use my dispatch services?
7. Where would you recommend that I advertise my dispatch services to owner operators?

· Any advice that you can share is greatly appreciated.

Thank you
Replied on Mon, Feb 22, 2016 at 11:07 AM CST
+ 2 - 5
This is not a good place to ask that question you'll get the truth but you're not going to like it. #1 one don't freaking lie
# 2 don't bullshit us
#3 if it is not your genuine load such as a contract dont worry about giving it to us because we can get it ourself
I had a guy call me last fall wanted to start working with me I have started working with him in the past and we worked very well together, but he was an employee of a company. He went out late last fall and got his brokerage authority I thought everything was going to go smooth, he had no contacts to get good paying loads, I am an independent, I don't work for cheap. Come to find out all the loads that he was getting was coming from my contacts that I gave them to help get him started. Then I caught him lying to me twice, he must have thought I was one of the jerk off owner operators. I never did say anything to him I just went about my business, I am currently doing the loads that I gave him to do he was trying to take too much off the top and lying to a couple of this, he must think that we don't talk to each other, he is no longer wanted or needed has been proven to be a typical broker piece of s*** like the rest of them I've never met an honest man that was a broker that lasted over 2 or 3 months they all end up being lying piece of shit. They all start off with good intentions but then I think that can fool us and get away with it but they fail to realize one thing I have something they don't that is trucks and equipment and I get up in the morning and go to work. I commonly hear that not all brokers are bad but it my 21.5 years of being a truck driver I have never met one that can look you straight in the face or shake your hand with integrity they all start off good but in the end they all either get caught lying or they lie and don't care or they don't pay you order just typical pieces of s***. So come on brokers let's hear how I'm a hater which I am I do admit that but this is just my personal opinion
Replied on Mon, Feb 22, 2016 at 03:12 PM CST
+ 4 - 1
Latrell, I would STRONGLY advise you to go back and read ALL of the forum threads refering to brokers. You will find that Jason W is very vocal about his opinions and there are some who admit there are good brokers out there that work very hard for the truckers. I do agree with jason that this may not have been the best forum to ask that question in.
Replied on Mon, Feb 22, 2016 at 05:58 PM CST
Mr. Nolte, thanks for being n8ce, as usual. I would hope someday to find a honest broker to work with on a continuous basis, we can never give up. If it ever comes to be , I like my steak medium .
Replied on Wed, Feb 24, 2016 at 03:12 PM CST
+ 4
As a fellow dispatcher (not a broker but I dispatch for a couple of different companies), I can tell you what my drivers like. I'm sure others will agree. I also second what the others said about being honest and fair.

1. Do you prefer working with dispatcher or taking the time to book your own loads? - Mine prefer to pay a reasonable amount to get their loads booked for them and to handle the hassles of bad p/u numbers, cancelled loads, etc. As one of my guys says, "I just want to drive".

2. What can a dispatch do to make your job easier? Here's the biggie - give them INFO! Don't just say they need to pick up at Gavilon KC. Give them a verified address, phone number, directions when necessary, loading/unloading hours, broker name, and any special instructions like overnight parking available or stop at the scale at such and such.
3. What you further pay flat rate or percentage per load? Mine prefer % but I'm sure every driver is different.
4. What you rather have a dispatcher that workers with brokers, shippers or combination of both? I don't think they care as long as the rates are good, cancellations rare, and detention is paid when it should be.
5. What services do you want most from your dispatcher? For mine it's all about the info. and getting good loads. My drivers are making about double of what some of the larger companies are getting their drivers because they don't have to wait for loads, call for info, and I don't cap them at a certain amount. If I can get them a $5000-$6000 week, I do it regardless of what anyone else has made for the week. I'm accountable to each driver individually, not just as a group.
6. If you are currently booking your own loads or using dispatch service. What would take for you change to use my dispatch services? :) I'll leave that one alone.
7. Where would you recommend that I advertise my dispatch services to owner operators? I really don't know on this.

I do wish you luck. If you can provide a service that actually HELPS the drivers rather than perpetuates the same old crap they're getting everywhere else, you're doing a good thing.
Replied on Wed, Feb 24, 2016 at 04:48 PM CST
Thank you for your feedback

Replied on Wed, Feb 24, 2016 at 04:48 PM CST
Thank you for your feedback
Replied on Wed, Feb 24, 2016 at 09:18 PM CST
+ 1
I have done the dispatch service for various carrier friends of mine. It works for us short term until they find the magic customer that they need. There is an advantage to using one that is fighting for each and every dollar they can get you. Here is the funny thing I have yet to cash any of the checks my guys sent me, I guess I was just doing it for fun. I figured that I was already moving my own trucks and what the heck was a couple of more here and there. I always preferred the flat rate per week for my administrative services. Works better like that so nobody could ever accuse me of illegally brokering freight. Things have been entirely too busy for me to mess with such anymore with the new organization that I and some other carriers formed, I am spending more time in meetings with my fellow carriers that are excited about what is starting to happen. I wish the best of luck to those that are dispatching for carriers in the current market. That is really a chore to do, it must be depressing to hear the same old crap about the load pays this and so and so will do it cheaper. I have always wondered just who so and so was until I started seeing their trucks and trailers pulling that cheap freight all the time. My operators have made a joke of it and started sending me pictures of the crappy trucks that are going down the highway right now. I have one of those as well that just got a dinger on it in December, but it is coming to the shop to get a new hood, and paint job over the next couple of weeks. Maybe some of those others out there are the same and wait until winter is over to do the body work. When we start seeing bald tires, ripped up tarps on the hoppers, lights not working, bent frame members, leaking wheel seals. We stay as far away from those truck and trailers as possible. The equipment is always the first to take the hit when the trucker is being starved out. I want all of you to think about this, when you starved out those truckers and they end up driving for the Mega's, those are the ones that now have an attitude against trucking for the rest of their lives. I heard these stories when I was a Mega driver, and those drivers were the worst ones of the group, much worse then the newbs. To all you dispatch services make sure you take care of your carriers because if you don't then you won't have any.
Replied on Thu, Feb 25, 2016 at 10:09 PM CST
Quote: "As a fellow dispatcher (not a broker but I dispatch for a couple of different companies), I can tell you what my drivers like. I'm sure others will agree. I also second what the others said about being honest and fair. 1. Do you prefer working with dispatcher or taking the time to book your own loads? - Mine prefer to pay a reasonable amount to get their loads booked for them and to handle the hassles of bad p/u numbers, cancelled loads, etc. As one of my guys says, "I just want to drive". 2. What can a dispatch do to make your job easier? Here's the biggie - give them INFO! Don't just say they need to pick up at Gavilon KC. Give them a verified address, phone number, directions when necessary, loading/unloading hours, broker name, and any special instructions like overnight parking available or stop at the scale at such and such. 3. What you further pay flat rate or percentage per load? Mine prefer % but I'm sure every driver is different. 4. What you rather have a dispatcher that workers with brokers, shippers or combination of both? I don't think they care as long as the rates are good, cancellations rare, and detention is paid when it should be. 5. What services do you want most from your dispatcher? For mine it's all about the info. and getting good loads. My drivers are making about double of what some of the larger companies are getting their drivers because they don't have to wait for loads, call for info, and I don't cap them at a certain amount. If I can get them a $5000-$6000 week, I do it regardless of what anyone else has made for the week. I'm accountable to each driver individually, not just as a group. 6. If you are currently booking your own loads or using dispatch service. What would take for you change to use my dispatch services? :) I'll leave that one alone. 7. Where would you recommend that I advertise my dispatch services to owner operators? I really don't know on this. I do wish you luck. If you can provide a service that actually HELPS the drivers rather than perpetuates the same old crap they're getting everywhere else, you're doing a good thing."

Well said Dustin