Lack of communication
Hello, all. I may be opening a can of worms here but I have a constant issue that I'd like to get your input on. There have been an increasing number of carriers that aren't notifying their brokers of delays on the road. Delays happen, we all know that, but why not just send a quick email to the broker with the delay? Usually if I know in advance and can notify the customer/shipper/receiver, they're more lenient and likely won't charge late delivery fees. I've been told "well, I can't help a breakdown" and "I can't help the weather" but that's not really the issue. The issue is lack of communication. And most of the time, the drivers don't answer their phones and I'm told "well, they don't answer numbers they don't know." I recommend when they're on a job, to answer and if it's a scammer, just hang up. But the dispatcher, broker, customer, shipper, receiver, whoever is involved in the job you're on should be able to get a hold of you. So I'm asking if you all can please provide your insight as to why communication is lacking or what can be done to make that better.