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Viewing brokers payment records

Last Thursday morning (12/3) I emailed a request to see the records of transactions (code 371.3) from 2 loads that we hauled, 1 on 10/26 and 1 on 10/28.

I included the following link in the email https://ecfr.federalregister.gov/current/title-49/subtitle-B/chapter-III/subchapter-B/part-371/subpart-A/section-371.3

This is a run that we ran consistently through the summer until the freight dried up, and went from being consistent to a load once in a while. If it would return consistently we would consider hauling it again, but would like to know if we are being treated fairly. Has anyone else done this? How long does a broker have to provide the records once they are requested? I figure after a week it'll be time for a phone call. If they refuse to provide the records, who do I file a complaint with?

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